Support

Email: help@elektraset.com Response time: within one business day (Monday to Friday). Pro plan requests are answered first. Publisher: Elektraset, s.r.o. · elektraset.com

When you write, include your store's myshopify.com address and, for import problems, the first lines of the file with personal data removed.

Getting started

Open Apps → Label Ledger in your Shopify admin. The app reads your fulfilled orders of the last 60 days; new fulfillments arrive automatically.
On Packages, add the boxes and mailers you use (size and empty weight, with the same names as in your label tool).
On Import, paste Shopify Shipping adjustments from the order timeline, or upload a carrier file (ShipStation / ShipEngine adjustment report, FedEx Billing Online download, UPS billing CSV, Pirate Ship report, or your own sheet).
Open Adjustments, filter by Strong dispute, and download the dispute packet of each one before its deadline.
On Alerts & settings, set your limits (adjustment rate, dollars in 30 days, one large adjustment) and where alerts go.

Common questions

An adjustment is "not matched". The order may be older than 60 days (Shopify gives apps the last 60 days of orders), the tracking number may differ (for example a USPS barcode with a routing prefix, which the app handles), or the file has no tracking or order number column. Click Read orders from Shopify now on the Import page and import again; already imported rows are not counted twice.

Tracking numbers look like 9.4001E+21. A spreadsheet changed them. Download the file again and upload it without opening it in a spreadsheet, or format the column as text.

The weights look 16 times too large or small. Choose the unit of weights without a unit on the Import page (ShipEngine reports use ounces; most carrier invoices use pounds).

A column was not found. Open "Column names" on the Import page and type the name of the column in your file.

Does the app file disputes? No. Carriers and Shopify accept disputes only from the account holder. Send the packet yourself and record the result on the adjustment.

Plans

Free (25 adjustments and 3 dispute packets per 30 days), Starter USD 19 per 30 days (500 adjustments, unlimited packets, email alerts, recommendations), Pro USD 49 per 30 days (unlimited, Slack alerts, priority support). Paid plans have a 14-day trial and are billed by Shopify.

Data and privacy

See the privacy policy and the terms of use. To ask for your data or its deletion, email help@elektraset.com.